AIK ATELIER, has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

• AIK ATELIER, is not responsible for bleeding, damage of print, or fading of colors due to washing.
• If during delivery, customs' duties are applicable, they will be paid in full by the customer.
• Any declarations regarding faulty / damaged / missing items will be entertained by AIK ATELIER only in the next 48 hours following the customer receiving the parcel.

Order Cancellation:

1. AIK ATELIER does not offer a “refund” or “money back guarantee” on purchased items.
2. Customers paying via Credit Card may cancel within 24 hours of placing the order. Order amount will not be refunded back instead a coupon of same value will be provided that can be used to purchase from AIK ATELIER within next 60 days.
3. AIK ATELIER may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card payment is declined.
4. We do not store Credit card details nor do we share customer details with any 3rd parties.

In an infrequent case that a damaged or faulty item was delivered, you can request assistance by contacting our Customer Service team, who will arrange everything for you.

AIK ATELIER does not have any exchange or replace policy (For both local or international). We will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors. In such cases, claims can only be entertained if they are made within 15 days of the original order date.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@aik.store and send your item to: AIK Atelier Warehouse, Gajjumata Location. (Can be found on Google Maps)

ONCE THE ORDER IS DISPATCHED AIK ATELIER IS NOT RESPONSIBLE FOR THE DELIVERY TIME OR DELAYS CAUSED BY UNFORSEEN CIRCUMSTANCES BY THE COURIER SERVICE. COURIER SERVICE IS A THIRD PARTY THAT DOES NOT OPERATE UNDER AIK ATELIER.

To return your product, you should mail your product to:

AIK Atelier Warehouse, Gajjumata Location. (Can be found on Google Maps)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For International orders, AIK ATELIER is not liable to any duties or taxes issued by your government on arrival of our goods.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.