Refund policy
RETURNS
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location.
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
In an infrequent case that a damaged or faulty item was delivered, you can request assistance by contacting our Customer Service team, who will arrange everything for you. Store credit or an exchange is issue incase of any problems.
Email: info@aik.com.pk
SALE ITEMS
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aik.com.pk and send your item to: AIK Atelier, 2nd Floor, Ali Arcade, Kashmiri Gate, Azam Cloth Market, Lahore 54000, Pakistan.
SHIPPING
To return your product, you should mail your product to:
AIK Atelier, 2nd Floor, Ali Arcade, Kashmiri Gate, Azam Cloth Market, Lahore 54000, Pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For International orders, AIK ATELIER is not liable to any duties or taxes issued by your government on arrival of our goods.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.